Client Services Specialist in Fort Wayne, IN at Bowen Center 

Date Posted: 8/13/2019

Job Snapshot

Job Description

Monitor system reports to ensure maximum reimbursement from clients and third party payers.  Provide billing support to county office staff.  


  • Answer telephone and refer phone calls appropriately.
  • Provide financial counseling to clients when requested.
  • Process Hoosier Healthwise applications as needed.
  • Monitor payment plans and pre-collection reports.
  • Verify client intake information.
  • Process refunds to clients and third party payers.
  • Monitor system reports to identify problem accounts and credit balances for resolution.
  • Correct and submit rejected claims and follow up with third party payers on pending claims.

This position is Part-Time. 

Job Requirements

High School diploma preferably with a concentration in office procedures.


Minimum of one (1) year in an office capacity preferred; computer experience, including spreadsheet and word processing; billing experience in a healthcare setting desired; excellent verbal, written and math skills desired.