Client Services Specialist in Fort Wayne, IN at Bowen Center 

Date Posted: 4/9/2021

Job Snapshot

Job Description

Allen County Office


Monitor system reports to ensure maximum reimbursement from clients and third party payers.  Provide billing support to county office staff.  Duties are performed on site during normal business hours.  May be required to help cover in assigned county office(s).


  • Answer telephone and refer phone calls appropriately.
  • Provide financial counseling to clients when requested.
  • Process Hoosier Healthwise applications as needed.
  • Monitor payment plans and pre-collection reports.
  • Verify client intake information.
  • Process refunds to clients and third party payers.
  • Monitor system reports to identify problem accounts and credit balances for resolution.
  • Correct and submit rejected claims and follow up with third party payers on pending claims.


->As a State-Of-the-Art Healthcare Organization – we require all individuals who join Team Bowen to receive a flu shot to further protect our staff and the patients we serve.  We also adhere to Covid-related protocol including wearing masks, social distancing, sanitizing and daily completion of health form.  


Job Requirements

High School diploma or Equivalent Required. 

Preferably with a concentration in office procedures.


Minimum of one (1) year in an office capacity preferred; computer experience, including spreadsheet and word processing; billing experience in a healthcare setting desired; excellent verbal, written and math skills desired.