Client Services Specialist in Fort Wayne, IN at Bowen Center 

Date Posted: 3/25/2021

Job Snapshot

Job Description

Allen County Office


The Client Service Specialist position provides customer service support to both internal and external customers. Duties include working directly with patients to assist with the admission and services process, review insurance eligibility and financial responsibilities and schedule appointments. This position will have cash handling responsibilities and will also assist clinical staff with their schedules and complete other tasks that contribute to the day to day functions of the department.

  • Greet, educate and instruct patients through admission and services process
  • Verify patient information and check in patients for scheduled appointments
  • Notify patient of insurance benefits and financial responsibilities
  • Answer telephone and direct calls appropriately
  • Schedule patient appointments
  • Manage clinical schedules and assist clinical staff as needed
  • Monitor account balances, payment plans, and collection reports
  • Cross-train with county client services staff and help cover county offices when requested
  • Preform cash handling responsibilities and daily reconciliation of cash drawer
  • Other duties as assigned


->As a State-Of-the-Art Healthcare Organization – we require all individuals who join Team Bowen to receive a flu shot to further protect our staff and the patients we serve.  We also adhere to Covid-related protocol including wearing masks, social distancing, sanitizing and daily completion of health form.




Traditional Benefits:

  • Medical
    • Traditional and High Deductible Options
    • HSA and FSA Options
  • Dental
  • Vision
  • Life
  • Long-Term Disability
  • Short-Term Disability
  • TeleDoc

403B Retirement Plan through Lincoln Financial:


  • 10 Paid Holidays
  • 15 days PTO
    • PTO accrual rate increases after 3 years and 7 years.
  • Funeral Leave

Education Assistance:

  • University Partnerships and Tuition Discounts
  • Tuition Reimbursement programs
  • Student Loan Paydown through Gradifi
    • After 1 year of service = $100 per month toward student loans
  • National Health Service Corp member
  • Public Student Loan Forgiveness Program
  • Indiana State Loan Repayment Program

Other Benefits:

  • Tick Monster Perks (Discount Tickets)
  • Fitness Reimbursement
  • 200+ In-House Trainings
  • Mileage Reimbursement


Job Requirements

High School diploma or Equivalent Required. 

Preferably with a concentration in office procedures.


Minimum of one (1) year in an office capacity preferred; computer experience, including spreadsheet and word processing; billing experience in a healthcare setting desired; excellent verbal, written and math skills desired.