IT Technical Support Intern in Warsaw, IN at Bowen Center 

Date Posted: 6/29/2018

Job Snapshot

Job Description

Technical Support Intern is responsible for completing projects and duties as outlined by the Technical Support Supervisor.  This includes the troubleshooting of existing I.T. workstations, printers, scanners, and other mobile devices as well as workstation configuration, equipment placements, and equipment replacements.  Assessing priority and triaging by clinical and organizational needs is critical.  Supporting other technical support groups both within I.T. and outside of I.T. is required, which includes learning the duties of the Help Desk position to assist in Help Desk support as needed. 

Additional Responsibilities: 

  • Configuration and installation for Desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners, and any other I.T. supported assets not described.
  • Hardware support for Desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners, and any other IS supported assets not described.
  • Preliminary to intermediate troubleshooting for network based issues before advancing issues on to the Systems work group.
  • Engage in systems analysis techniques and procedures, as outlined by Systems Team, which will include consulting with customers, determining necessary hardware, software, and/or system functional specifications.
  • Software support for Desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners, and any other IS supported assets not described.
  • Ensures that all corporately used mobile devices, not iOS / Android, are encrypted based on corporate requirements and policies. Supports encrypted devices for staff members as needed.  This is to ensure the integrity of our information security at all times.
  • Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions as needed for non-organizational assets.
  • Works alternative service locations as assigned by I.T. Leadership, based on need and current projects.

Job Requirements

Education: Current enrollment in a Computer Science or Information Technology degree program.

Experience / Certificate / License: None.